FREQUENTLY ASKED QUESTIONS

What do I need to rent with a cash deposit?

We require proof of LOCAL (Sonoma County) residence in the form of a utility bill (PG&E or Phone). These documents must be presented at the counter upon rental sign up. The name and address must exactly match that which is on your license. The deposit amount is $200 and is refundable upon your returning the vehicle. Your DMV Driver Licence check is run at a cost of $6.00 and must meet our eligebility guidelines.

How does your long term rental plan work?

The plan requires a minimum commitment of 3 months rental to qualify for the low rate which includes Collision Insurance. Each month is based on a 28 day rental period. Payment of one month's rent must be made in full at time of pickup. A deposit amount equal to one month rental will also be collected at this time. This deposit amount shall be applied as a credit to your third month. Premature termination of this agreement will result in a substantial rate increase. Travel is restricted to within California. Free mileage allowance is 3000 mile per month. Other restrictions may apply.

Yes. We have a page specifically designed to walk customers through the steps of checking car rental rates and making a rental car reservation. Reservations

How do I contact customer service?

There are two ways to contact Smiths's car rental customer service department: through the smithrentacar.com Web site at Contact Us; and via E-mail at reservation@smithrentacar.com

When do I pay for my rental car?

You pay for your rental car when you pick up your vehicle. However, a hold may be placed on your credit card at the time of rental. You will need to check the local policy for your place of rental, which is available online when you check rental car rates or make a reservation.

Can I get lower car rental rates by calling Smiths's rental car reservation center rather than booking online?

When you check rental car rates using smithrentacar.com, you will be accessing the very best car rental rates available for your rental period.

What information do I need to have with me when I arrive at the Smith's car rental counter?

When you arrive at the rental counter, you will need to show a valid driver's license along with an acceptable credit card. Customers using a cash deposit must bring documents mentioned above. Proof of liability insurance should be available.

What happens in the event of a mechanical problem?

If you have any maintenance issues with your Smith's rental vehicle, you should contact us at 888-778-0656 (from anywhere in the United States).

Can I keep my Smith's rental vehicle for longer than agreed to in the car rental contract?

If you would like to keep the vehicle longer than what is stated in the rental agreement, you must contact Smith's Rent A Car Reservations for any necessary authorizations and to find out about additional costs you might incur.

How old do I have to be to rent a vehicle from Smith's Rent A Car?

The minimum age to rent a Smith's vehicles is 21 years of age. An additional daily charge of $10.00 will be incurred for renters between 21 and 24. For more detailed information contact our reservations desk.

Can I reserve a specific make, model, or color of vehicle?

No. We are unable to guarantee a specific make, model, or color of vehicle; however, we do guarantee that the class (size) of rental car reserved will be available at the rental car location.

How do I add an additional driver to my reservation?

An additional authorized driver must satisfy the age requirements of Smith's, have a valid drivers license and must meet other renter requirements. For more detailed information please contact our reservations desk.